If you are using the add-on you must go to Gear --> Manage references, to edit the metadata.
Thanks.
To be truth, I was not even trying to edit the metadata, I was just trying to see the reference, something that is not easy with the add-on. I need to find again the reference in the search field to be able to access its website. It would be nice if the website was available directly as one of the options when clicking on the reference.
Try restarting the extension by going to More tools --> Extensions, in the Chrome menu, then switch the Paperpile extension off, then on again, then reload your docs tab.
I followed the instructions above from @jason 's post, but this is what I see:
It doesn’t open a Paperpile bubble where I can open in Paperpile.
Is that feature gone?
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This is happening to me too. This must be a bug… And it renders the whole Google-Doc integration close to useless.
Was there some recent change to this? The interface looks different now (as in picks above) and nearly all information available is useless (given that the link always returns an error, even when accessed by me from within my own doc using my own browser with the paperpile extension activated).
I have tried turning extension on/off, reinstalling the extension, logging off and back on my chrome. Still works as in the pictures above - no way of opening in Paperpile or even adding/removing citations in a multi-citation (!!). What is the fix to this?
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I have the same issue. Working on a document that had no problems as recently as yesterday. When I click on an existing citation, I get the following:
Then when I click ‘edit link’, I get the following:
I cannot view the references or add/remove papers.
I tried switching off/on my chrome extension logging in and out of paperpile, etc…
Any advice?
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I have the same problem as @Meegs , everything worked well yesterday but today I have exactly the same problem - update which has caused a major bug?
We will release an update that will fix the issue. Seems like there was a Google Docs update being gradually rolled out.
Please follow this thread on updates on this:
https://forum.paperpile.com/t/cannot-edit-citations-in-docs/3906/7
We’ve updated the Chrome extension and this problem should be fixed as soon as you get version 1.5.95
Hello Paperpile Helpdesk,
I’ve been communicating with Vicente at Paperpile about this exact thing for weeks! Everything the posters above said has been happening to me. I have all the same questions-- essentially what do I do with these non-working links? All of my citations and references have a link which results in a frowning face and error message. This is not going over well with my readers and I need to do something to clean it up. I hate to do a select-all and clear all hyperlinks because there are useful ones mixed in, and hand-editing several hundred links is not appealing to me for obvious reasons.
I’m afraid I’m still stuck on this problem. If anyone has a solution, I’d love to know it!
PS, updating Chrome did not solve the issue. I also uninstalled and re-installed Paperpile; no change.
I have same issue!!! Still! its May 2020! Reloaded, restarted, updated and still clicking on the link I put in my comment in GoogleDoc in the paper takes me to “cannot view”!!! How am I supposed to retrieve any of my citations? Please help.
Same issue here! Can’t believe it’s 2020 and there seems to be no working reference manager for Google Docs! (Tried Zotero before Paperpile, and it was so slow as to be unuseable).
Not sure what happened, but it seems to work now! 
New to Paperpile and I am having this issue. Any updates?
I love paperpile citation management. But not having links that point to the citation at the end of the document, makes paperpile completely useless. To me, the current usecase and behavior is just the opposite of what a citation manager should be doing. So it’s not even a bug, it simply makes Paperpile the wrong product.
Please fix that asap so Paperpile becomes the great product it should be.
… and now I have to do all my citations again manually ;-(
@mikeseven, I understand the expectation for citation links to point to the reference information. As I explained to @Thomas_Brewer on this separate thread, it is possible to go to the item on your library from the citation options. The links are currently internal and not meant to lead anywhere, but we’ve gotten this request before so will be considering alternatives moving forward. I’ve added your +1 to the topic on our internal tracker.
I also had this problem. The solution for me was to click on the placeholder, and then invoke “Paperpile > Insert citation” (CMD + SHIFT + P in macOS). This opens the dialog that allows to see and edit citations (shown here Repost: You cannot view or change the references of this document - #2 by vicente)
Without invoking the command I could not see the dialog, probably it’s a bug.
Welcome to our forum, @LucaMarconato! That does sound like it could be a bug, but also potential interference from other extensions/plug-ins. Could you try turning off all browser extensions, then only Paperpile back on, refreshing and giving it a go? Do you have any third-party add-ons installed in GDocs? Let us know.
Thanks for your answer. Indeed it worked! I have 15-20 extensions, so it took some trial and errors with a “binary search” to investigate, but I think I found the reason. If I disable the “Zotero Connector” extension and I do “Force Reload This Page”, clicking on the link shows “Paperpile Citation”, if I reenable it and then to a force reload again, Paperpile will show the url instead.
I will disable the Zotero extension, and if I need them both (sometimes I need them) I will use the CMD + SHIFT + P workaround.
One note, in macOS and Chrome to do a full reload one usually presses Shift + Cmd + R, but in this case this is mapped to “indent right” in GDoc, so to trigger it one needs to do the following: click on the “View” menu, press Shift, then click on the “Force Reload This Page” entry, that will have appeared.